Forum Discussion
Hi dodyandrob,
Thanks for posting here at the Roku Community!
We completely understand your point and we regret to hear about the inconvenience this may have caused you.
Please refer to RokuJohnB 's post and provide us with that information, but kindly disregard the "specific channel" part, as we recognize that this issue only occurs on The Roku Channel. However, we still need to confirm the version/build of The Roku Channel on your Roku TV by highlighting the channel on the Home screen and pressing the * button.
Once we have that information, we will be able to assess this issue further and fix it immediately, as your satisfaction is essential to us.
Thanks,
Anjelie
- dodyandrob2 years agoReel Rookie
Model: A109X - Roku TV
Serial Number X00300JPV040 (S054Y07PV040)
Software Version: 12.0.0 - build 4182-88
GC Version: 9.5.513
Timestamp: 2023-08-10T23:52:43Z
Issue ID: 40-319-672
- RokuTakashi2 years agoCommunity Moderator
Hi dodyandrob,
Thanks for keeping us posted!
We highly appreciate the information you've provided us. Kindly be advised that we have passed along your information and concern to the appropriate Roku team, who'll look closer at the issue and resolve it. Rest assured that we'll provide an update here once more information is available.
If you have further inquiries or concerns, please don't hesitate to let us know.
In the meantime, your patience and understanding are greatly appreciated.
All the best,
Kash- TX_TEA2 years agoBinge Watcher
AMC+ still not working on Roku. Works fine on Samsung AMC+ app so Roku is the problem here. It’s always Roku. Just as it is with the Jellyfin app.