Forum Discussion

dodyandrob's avatar
dodyandrob
Reel Rookie
3 years ago

Roku NOT Playing Live or AMC+

Roku just plain doesn't play and AMC+ through Roku also doesn't play.  When I click to play a program the screen just recycles back to the start.  Roku Live TV also doesn't work either.  When I click...
RokuJohnB's avatar
RokuJohnB
Community Moderator
3 years ago

Hi dodyandrob,

Welcome to the Roku Community!

We understand you're having a problem with the Roku Live TV and AMC+ channels. We would be happy to look further into this issue, but we need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
  • Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Steps to reproduce the issue you are seeing

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.

Thanks,

John

  • Ebray1's avatar
    Ebray1
    Newbie
    3 years ago

    Mine isnt working either. Roku channel or a&e crime central on the roku channel. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi Ebray1,

      A warm welcome to the Roku Community!

      We hear your concern regarding channel content issues on The Roku Channel. For us to better look at the issue, could you please provide the following information stated by RokuJohnB?

      The information we receive would be helpful for us to investigate the issue further.

      All the best,
      Kash

      • dodyandrob's avatar
        dodyandrob
        Reel Rookie
        2 years ago

        We continue to have no luck accessing either AMC+ or any Roku channel stations live of or otherwise.  We have rebooted the router, updated software on the smart tv, done hardboots on the tv, and every other "solution" Roku has mentioned.  I do not see the point of cancelling and renewing AMC+ if the Roku channel itself is not even working.  We are about to cancel our AMC+ subscription and kick Roku to the curb.  Roku support has been useless.  I have been waiting for over an hour for the "support.roku.com/contactus/contact-options" page to even load.