Forum Discussion

spaulrob's avatar
spaulrob
Channel Surfer
5 years ago
Solved

roku not letting me sign in on spectrum tv app

We have 2 Rokus, 1 on our family room TV and 1 on the TV in our bedroom.  The one downstairs in the family room recognizes me when I turn to the Spectrum TV app.......the one upstairs however, just started asking me for my user name and password when I choose the Spectrum TV app.  (it never used to do this)  So I go to enter my user name and password (for My Spectrum), it tells me that the information I provided does not match what they have on file? I click OK, and then it tells me that Spectrum TV app is not available on Roku.  Now we've been watching this app for nearly 2 years with no issues. Why all of sudden did it kick me off?  I do NOT want to uninstall the app and reinstall it for fear that I won't be able to access it again. I checked the Roku software and it's recently been updated, I have tried rebooting the router, the modem, the Roku and the TV on many occasions. Can someone help me understand how and why this has happened?  Is anyone else experiencing similar issues?  I am trying to schedule a spectrum tech to come out and troubleshoot.

  • StreamerUser's avatar
    StreamerUser
    5 years ago

    This is a recently reported problem with the Spectrum app and their account authentication services - you'll need to contact Spectrum and get them to resolve it.

  • RokuJohnB's avatar
    RokuJohnB
    3 years ago

    Hi michaelwdunfee,

    Thanks for keeping us posted, and welcome to the Roku Community!
    We will be more than happy to assist you with your Spectrum channel issue. Please follow the troubleshooting steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select the Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    If the problem still persists, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    If you need anything else, please let us know.

    Kind regards,

    John

  • Dukehead's avatar
    Dukehead
    3 years ago

    Login to you Spectrum.net account and change your password, then login to the app on Roku with new password.

    Worked for me on all three of my Roku's

23 Replies

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    5 years ago

    This is a recently reported problem with the Spectrum app and their account authentication services - you'll need to contact Spectrum and get them to resolve it.

    • twt1's avatar
      twt1
      Newbie
      5 years ago

      Talked to spectrum and they said I must be on the same home network.Why would i use roku at home when i have cable tv there.The roku ad implies you can watch spectrum anywhere.Calling spectrum is useless

      • StreamerUser's avatar
        StreamerUser
        Roku Guru
        5 years ago

        twt1 

        Not sure what "Roku ad" implies any specific use case for the Spectrum TV app (you might want to provide a link to it), but the Spectrum TV app is coded/published by Spectrum, and they control its behavior (such as limiting/disallowing viewing not connected to your modem/router/gateway).

        You need to direct your complaints/issues with the Spectrum TV app behavior to Spectrum.

         

    • veh's avatar
      veh
      Newbie
      3 years ago

      Funny I contacted Spectrum they told me it's not them to contact you.

      • Strega2's avatar
        Strega2
        Roku Guru
        3 years ago

        No Roku employees have posted to this thread, and this thread is from 2 years ago so anything said above may or may not still apply to Spectrum’s current app.  Also, there appear to be two completely different issues in this thread – the first is likely to have to be resolved by Spectrum, and the second, according to Spectrum support is behaving as they want it to behave.  (Or at least the way they wanted it to behave in 2021 – they might have changed that since then.) 

        If you describe your issue in more detail, someone may have some ideas for you. 

  • audi4t's avatar
    audi4t
    Channel Surfer
    3 years ago

    Exact same problem happening to me started yesterday

    2 Roku’s trying to access Spectrum App when I try to login won’t recognize credentials but my Spectrum account recognizes ID and password ‼️‼️

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      3 years ago

      Hi audi4t,

      Greetings from the Roku Community!

      We're glad to assist you with your problem accessing your Spectrum app on Roku. Can you please try to update your Spectrum app by highlighting the channel tile, pressing the * button, and selecting Check for updates? This will update your channel to ensure that it is up-to-date on your Roku device.

      Let us know how it goes, and we'll be happy to assist you further.

      Kind regards,

      Eunice

      • audi4t's avatar
        audi4t
        Channel Surfer
        3 years ago

        Thanks for quick response 

         

        Roku updated - then I enter ID and Password 

        Message received - the info you entered doesn’t match our records. Please try again 

    • Dukehead's avatar
      Dukehead
      Newbie
      3 years ago

      Login to you Spectrum.net account and change your password, then login to the app on Roku with new password.

      Worked for me on all three of my Roku's