Forum Discussion

Bairdpopcorn's avatar
Bairdpopcorn
Newbie
4 years ago
Solved

ROKU Media Player TimeOut

I use ROKU Media Player to show a slideshow throughout the day at my store.  When I first purchased it, it would run 24 hours.  Now with updates, it keeps timing out.  I have the Sleep Timer turned off.  Any ideas how to keep it running?

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Warmest welcome here in the Roku Community, Beac0n!

    It is highly appreciated that you've reached out to us for support and we'd be more than happy to be of assistance regarding your concern about the time-out issues you're currently experiencing.

    Kindly try to navigate to your Home screen. Scroll up or down to select Settings > System > Power > Auto power-saving and make sure to disable the options available.

    Let us know how it goes and we'll continue assisting you from there. Hope this helps!

    Best regards,
    Carly

7 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    4 years ago

    Be sure you don't have the Roku  "Bandwidth saver* turned on.  You can turn this feature on and off via Settings > Network > Bandwidth saver.

    • VM9's avatar
      VM9
      Reel Rookie
      4 years ago

      No, this solution doesn't work.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        VM9

        Thanks for the post.
        Can you please clarify the issue you are experiencing?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

  • Beac0n's avatar
    Beac0n
    Reel Rookie
    2 years ago

    Was this question ever resolved.  I have the same issue.  I use the roku media to display office directory is a small office building (one slide for each floor).  I use a thumb drive so I can easily update the entrance directory.  The new Roku TV we just purchased times out after a few hours.  The old TV didn't do that.  Times out after a few hours and goes back to the media selection screen.

     

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Beac0n, I don't know if it affect it or not, but make sure you have the "Bandwidth saver" disabled under Settings->Network.

      • Beac0n's avatar
        Beac0n
        Reel Rookie
        2 years ago

        I failed to mention that I don'teven have the TV connected to the network.  I connected, updated the software, and did a factory resest. Then disconnected the the network. After that it still does the same thing.