Roku Media Player no longer finds media
I have noticed this happens every time there is a windows update. It's so frustrating. I have a lot of TV show files I watch via Roku Media player and sometimes it is weeks before I can get it to wor...
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I have actually contacted and spoken with someone at Roku, and they went through all kinds of trouble shooting steps with me. Uninstalling and reinstalling the app, they tried all kinda of things. They then escalated it and I have never heard anything back, this was months ago now, so Roku apparently has no intention of getting back to me to resolve the problem. It is very frustrating. When I go to my media folders and try to go to a video, it says there is no compatible media in that folder, even though all my video's are M4A files and work just fine 90% of the time. They there will be a window's update and poof it doesn't work again. No settings have been changed. It says sharing is enabled
Hi, Dolllovindude
We appreciate you for keeping us posted.
Thank you for sharing the information with us. We're sorry for the difficulties you are facing and would like to extend our assistance to help you resolve the issue.
To ensure prompt and effective support, we will forward your concern to the Roku team responsible for addressing such matters. We kindly request you provide additional information regarding the issue to expedite the resolution process. This will enable us to investigate the matter more thoroughly and address the issue in this matter. Please provide the information below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- A photo or video clip referring to the issue,
After gathering the necessary information, we will send it to the Roku team that specializes in investigating such matters. They will conduct a thorough analysis of the details you have provided and proceed to take the necessary action to resolve the issue.
Best wishes,
Kash
JVC LT-55MAW595 model G826X ROKU TV
SERIAL #X01200L8SLG5
SOFTWARE 12.5.5 BUILD 4174-DA
The issue is with Ruku Media Player Version 5.5 build 13
GC VERSION 10.8.31
ISSUE ID G5-098-769
I don't know what I would be taking a picture of.
If simply says "No compatible media found" when I try to access folders containing my video files. They are compatible I have watched them before and any new files I have added since the latest issue with this occurred can be viewed, just not the prior ones. My files are all MP4 files which are compatible files.
By the way I was told the same thing when I contacted Roku about this issue two months ago and there has been no change and nobody has ever gotten back to me about it. Not very good customer service shown there.
I sent the requested information 3 weeks ago and have heard nothing back, not even acknowledgement that they received it. This is getting frustrating.
Thanks for keeping us posted, Dolllovindude
We have taken note of the information you've provided with us, and we appreciate you for providing it. We'd like to confirm one more information that we can provide to the appropriate Roku team as an update regarding this issue. May we know if you're using a USB or a DLNA (Digital Living Network Alliance) to access your files on the Roku Media Player?
In the meantime, we recommend visiting this support article that provides in-depth information regarding Roku Media Player to play your videos, music and photos
We hope to hear back from your response.
Best wishes,
KashMy files are on an external hard drive attached to my computer that is sharing the files with devices in my home network. I don't know if that is considered a DLNA because I have never heard of that before.
I have never been given a resolution to this issue. I supplied all the information they asked for and never heard from anyone ever again. This is so horrible customer service.
Well I was going through the same scenario again this morning. Roku Media Player would normally connect to Windows Media Player's settings and open up within seconds. But as I mentioned in my last post it was not doing that anymore. So, today I just left Roku Media Player on and walked away to do some other things. I came back about twenty minutes later and it had actually connected. I have it finally playing now. But, it should not be taking fifteen minutes or more to open. Then when if does finally connect to Windows of course it is a bit of a longer wait while it downloads the media. So it could be twenty five minutes or more before you can listen to your music on Roku Media Player finally. I know I have tried it before when it wasn't doing a connection to Windows Media and I have waited five to ten minutes and nothing changed. So I guess the only way it is working now is to wait fifteen or twenty minutes. Which is crazy. Something has changed. Not sure if its actually an issue with Roku or Windows Media player. But yourself and others seemed to have experienced similar issues. So perhaps it is something with the Roku player. I will just have to watch how it goes over the coming days and weeks and see if anything improves or gets worse.
It has been nearly a year and still no resolution to this issue. Apparently solving issues isn't really ROKU's focus.
The problem is not with Roku. Microsoft makes a lousy DLNA server (what many of you have referred to as Windows Media Player), and it's really not useful unless all of your media is exactly what a Roku needs to work. Roku has always had a very limited number of supported files/codecs, and if your media isn't in a supported container with the proper codecs they will not play. And the Windows media server has limited ability to transcode media to work correctly on a Roku. The Roku will only play video media from the MP4, MOV, MKV and TS/M2TS container, and the video codecs within the container must be H.264/AVC, H.262/MPEG2, MP4, and for 4K capable devices H.265/HEVC. For audio codecs, it must be AC3/Dolby Digital, AAC (5.1 converted to stereo PCM), PCM, and a few audio only codecs. DTS core audio will passthrough the Roku from a MKV or TS/M2TS container, but your audio device needs to support DTS to hear anything (most TVs don't).
Serviio is a free DLNA media server that works quite well with Roku devices. It has multiple profiles for Roku devices (they need to be manually assigned to your Roku, as I could never get the auto-assignment to work correctly), can transcode any unsupported files, and only transcodes as needed (i.e. it will only transcode the audio if that's all that's needed).
Disclaimer: while I am recommending Serviio as a functional media server to install on your PC, and I am not paid by Serviio, I am the author of the Roku profiles included with Serviio and I do act as a moderator on their forum. I'm simply a satisfied user that helps out the developer as I can.
There are other media servers that can be installed on a computer and used to play your media on a Roku. Plex is probably the best known, but Emby also makes a decent media server product. Both of these have free versions and their own dedicated app for Roku devices, so you don't have to use Roku Media Player at all. There's also Jellyfin, which is quite similar to Emby.
All DLNA servers require a bit of effort to first set up, but it's not difficult and you end up with a far better server than Windows can dream of providing. Once the setup is done, it rarely needs to be modified again. Serviio requires nothing (after the initial setup) other than assigning the correct profile the first time a Roku device connects to the server.
