Forum Discussion

markgeorg1234's avatar
markgeorg1234
Streaming Star
2 years ago
Solved

Roku Media Player no longer finds media

I’m having the issue where it only sees a few video files. It says I have 62 videos however when I click on the folder with the 62 files, it only shows 8 videos. I’ve rebooted router and my WMP. What can I do?

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi markgeorg1234,

    Thanks for letting us know about this here in the Roku Community!

    We'll be glad to assist you with your streaming problem with Roku Media Player. Kindly try removing the app, restarting the system, and reinstalling it again to see if it fixes the issue. For more detailed troubleshooting steps, please check out this support article here.

    Let us know how it goes, and we'll be glad to further assist you.

    Kind regards,

    Eunice

3 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi markgeorg1234,

    Thanks for letting us know about this here in the Roku Community!

    We'll be glad to assist you with your streaming problem with Roku Media Player. Kindly try removing the app, restarting the system, and reinstalling it again to see if it fixes the issue. For more detailed troubleshooting steps, please check out this support article here.

    Let us know how it goes, and we'll be glad to further assist you.

    Kind regards,

    Eunice

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        7 months ago

        TBrown61 Please provide more details. Are you connecting a device via USB or trying to connect to a network DLNA source? What model Roku are you using? How are you connected to your network?