Forum Discussion

KGPii's avatar
KGPii
Newbie
3 years ago
Solved

Roku Media Player no longer finds media

I have used the Roku Media Player to play files that are located on my Synology NAS. That has worked fine until tonight I see that Roku Media PLayer can not find the files. I get a message  'Connect...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bernd,

    Thanks for posting here in the Roku Community!

    The Roku media player allows you to find, browse, and play content from media servers on your local network as well as connect to an external USB drive for the purpose of playing locally stored photo, audio, and video files with specific Roku streaming device. Resetting the router is a good option to troubleshoot server issues regarding the Roku media player.

    I hope this clarifies your concern. If you have any other inquiries or concerns, please don't hesitate to let us know.

    All the best,
    Kash

RokuMel's avatar
RokuMel
Community Moderator
3 years ago

Hello morrowm

Thank you for posting at the Roku community

We appreciate you sharing your feedback on how you resolved your concern as we always make sure that our software/operating system are always up-to-date to work with other devices.

For more information about the software update, you can view this article to get more help: How to update the software on your Roku TV or Roku streaming player.

Best regards,

Mel

Bernd's avatar
Bernd
Channel Surfer
2 years ago

Had that same issue (software update was not the issue/fix).  After a power outage all of my Roku media players (4) could not find any media file/media server. So not sure it was a Roku issue but after a router reboot the media players eventually (some took longer than others to discover the media server) became available again. My question is, how does the Roku media player discover any media servers? I use Windows 10 Media Player - For testing I enabled Streaming on 3 different PCs and each one shows a different set of available devices (which seem to populate automatically) - I guess I am just trying to better understand the communication between all the devices so that I can better troubleshoot in the future rather than sit and wait for the issue to resolve itself over time.  Any feedback/suggestions are appreciated!

 

 

 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Bernd,

    Thanks for posting here in the Roku Community!

    The Roku media player allows you to find, browse, and play content from media servers on your local network as well as connect to an external USB drive for the purpose of playing locally stored photo, audio, and video files with specific Roku streaming device. Resetting the router is a good option to troubleshoot server issues regarding the Roku media player.

    I hope this clarifies your concern. If you have any other inquiries or concerns, please don't hesitate to let us know.

    All the best,
    Kash