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KGPii's avatar
KGPii
Newbie
3 years ago
Solved

Roku Media Player no longer finds media

I have used the Roku Media Player to play files that are located on my Synology NAS. That has worked fine until tonight I see that Roku Media PLayer can not find the files. I get a message 

'Connecting to a DLNA Media Server or USB device

To play or view content from a Network Media Server, first make sure your media server is online.'

I have used a PC to attach to the NAS and all is fine but I still get that message. What has changed with Roku Media Server and why? I have two Roku Ultra devices and this is happening on both of them.

 

Thank you.

KGP

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Bernd,

    Thanks for posting here in the Roku Community!

    The Roku media player allows you to find, browse, and play content from media servers on your local network as well as connect to an external USB drive for the purpose of playing locally stored photo, audio, and video files with specific Roku streaming device. Resetting the router is a good option to troubleshoot server issues regarding the Roku media player.

    I hope this clarifies your concern. If you have any other inquiries or concerns, please don't hesitate to let us know.

    All the best,
    Kash

6 Replies

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  • morrowm's avatar
    morrowm
    Reel Rookie
    3 years ago

    I seem to have the same problem. I can access the media server using other devices but not from my Roku HisenseTV.

    I notice there was a software upgrade on 2/5. I haven't used the media player since then so perhaps it's the update.

    Is there a way to downgrade I wonder 

     

     

    • morrowm's avatar
      morrowm
      Reel Rookie
      3 years ago

      Found a problem on.my Synology server. The media player and advanced media services packages were both out of date. Updated them and that fixed the issue

      • RokuMel's avatar
        RokuMel
        Community Moderator
        3 years ago

        Hello morrowm

        Thank you for posting at the Roku community

        We appreciate you sharing your feedback on how you resolved your concern as we always make sure that our software/operating system are always up-to-date to work with other devices.

        For more information about the software update, you can view this article to get more help: How to update the software on your Roku TV or Roku streaming player.

        Best regards,

        Mel