Forum Discussion

Choten's avatar
Choten
Newbie
2 years ago

Roku media player glitches from today update

I have Roku uktra.

There was automatic update today Sep 20th, 2023, and started glitch on Roku media player with external usb drive. It stops and back to home screen randomly while playback.

I had restart several times and even did factory resetting.

From today's update. Roku starts to show messages when I connect my USB drive. 

Any idea?

App playback
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome, and thank you for posting here at the Roku Community, Choten!

    We appreciate you for bringing this to our attention. Worry no more, as we will find you with the best resolution possible. 

    Mentioning that your Roku Ultra's system version was updated automatically, may we know what current OS version you have now? Furthermore, kindly provide us with the following details below for us to effectively forward this to the appropriate Roku team for review and to fix this as soon as possible. 

    1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    2. What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)
    3. Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We'll be looking forward to your response. Thanks!

    Kind regards,
    Carly

    • Sitcomics's avatar
      Sitcomics
      Channel Surfer
      2 years ago

      Having the same problem. Crashing within seconds of when I playback my hard drive files.  It’s also forcing me to allow apps to access my hard drive before I can launch the roku media player. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here at the Roku Community, Sitcomics!

        Thanks for raising your concern with us. We'd be more than willing to forward this to the appropriate Roku Team for further review. Kindly provide us with the following details mentioned above your post. Make sure to include your latest OS version. 

        We'll be looking forward to your response!

        Kind regards,
        Carly

    • Gary52's avatar
      Gary52
      Streaming Star
      2 years ago

      Error report.

      Model Roku Ultra 4670X Ver. 12.5.0 build 4167-46

      Serial YJ0057870230 (KW9995870230)

      Report ID.  30-394-155

       

       

       

       

       

      Please search for

      "Problems reading USB through Media Player"

      I posted my report regarding this issue there, so maybe you can help, tried to post it here but was flagged it as spam for some reason

      Thanks for any help!