Forum Discussion

Infotrack's avatar
Infotrack
Binge Watcher
2 years ago

Roku Media Player Does Not Recognize USB Flash Drive

Roku Ultra 4802X.  Roku Media Player will not recognize USB flash drive formated in NTFS.  It did recognize it and play videos fine until several weeks ago, then suddenly not.  I get the help message...
app playback
conker's avatar
conker
Channel Surfer
2 years ago

I have the same issue on a TCL R655 Roku TV.

USB flash drive worked fine on the TV a few months ago, and now it doesn't.

The flash drive is fine and works in multiple other devices. I've refirmatted it as NTFS then back to exFAT. I've hard power cycled the TV as well.

Roku Media Player simply doesn't detect the flash drive when it's plugged in.  I am manually launching Roku Media Player and checking. My network sources and media are all fine in RMP.

I think 12.5 or some other recent update busted USB support on some TVs.

UHshepp's avatar
UHshepp
Binge Watcher
2 years ago

I have the exact same issue and just like OP... it WAS working fine and now it's not working at all on ALL OF MY ROKU Devices.  

It worked on all previously, now it works on NONE.

 

The external hard drive works everywhere else (Laptop, Desktop, etc.).

 

I did extensive troubleshooting as well matching the previous people and still nothing.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Community users,

    Thanks for keeping the Roku Community posted!

    Please help us look into this more closely by sharing with us the details below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

    We'll be looking forward to hearing back from you.

    Thanks,
    Rey

    • conker's avatar
      conker
      Channel Surfer
      2 years ago
      I'm away from that TV until this weekend or next weekend. I'll try to get the details then and report back, but as I stated there's no actual information / error message. The TV just acts like there's no USB device inserted at all, even though I know it's supplying power (and enough power).
      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        I don't believe any firmware update has messed with USB drive connectivity. I have one connected to my Ultra 4800 and it's still recognized and plays fine. 

    • Infotrack's avatar
      Infotrack
      Binge Watcher
      2 years ago

      Model: 4802X - Roku Ultra

      SN: X01000JCR06E

      Software Version:  12.5.0 - Build 4178-C2

      Device ID: S0DA23ACR06E

      Issue Report Tracker:  6E-012-179

      But like I said, I have NO faith in Roku anymore.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Infotrack,

        Thanks for keeping us posted and we're sorry for any inconvenience this has caused.

        From here, we'll take care of it and report this to the relevant Roku team for further investigation.

        We really appreciate your understanding and patience in the interim.

        Thanks,
        Rey