Can you get any other drive to be recognized by the 4802? (ie. try another thumb drive formatted with NTFS to test).
Can also try Removing the Roku Media Player(RMP), Restarting the Roku device, and then Reinstalling the RMP channel/app. (Remove, Restart, Reinstall).
Sometimes just removing the drive, restarting the Roku device, and then reinserting the drive will help RMP to rescan the files.
Thank you so much for your response,
Yes, I have tried other USB devices in the 4802 port, same result.
I have also tried the other two suggestions, rebooting and deleting the RMP exactly as you have suggested but again, same result. Don't know what to do next. I have an older Roku Ultra 46?? device that I tried it on, with the same roku software version, with the same result. If I knew how to go back to an older software version on the 4802 I would try that, but I don't see a way of doing that.
Any suggestions? Please?
Ran a couple different USB flash drives formatted to both NTFS and FAT32 on the Ultra 4660 (OS 12.5 build 4178-46) and worked fine. Met with the new message re: allowing the device access to the USB).
Could certainly be the 4178-C2 build if happening across different flash drives and your previous one was working prior to the build update.
Does formatting another flash drive to FAT32 offer same results as the NTFS?
That is a good question. Have not tried FAT32. Will try it today and get back to you.
