Forum Discussion

Chucka's avatar
Chucka
Channel Surfer
2 years ago
Solved

Roku Live TV streaming not working

I have 2 roku tv’s and 1 roku device. All are connected to Internet and all apps work except the live tv streaming. Haven’t been able to watch tv in 6 days. Called multiple times and have done multip...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi Community users!

    We appreciate you raising your concern regarding your Live TV being inaccessible to your Roku streaming devices/TVs. No worries, we're here to find you the best resolution possible.

    May we know if your Roku TV is connected to an antenna to access more local channels? If so, make sure that it is connected to the correct input. 

    Here's our Support article for further details and assistance with Live TV input: How to set up the Live TV input on your Roku TV

    Furthermore, if this issue is about The Roku Channel being inaccessible, follow the steps provided below to troubleshoot your Roku streaming device/TV:

    • Remove The Roku Channel app: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    • Perform a system reboot: navigate to your Home, select Settings > System > Power > System restart
    • Re-install the app: navigate to your Home, scroll and select Store, look for The Roku Channel, then press Add channel

    Please be advised that this troubleshooting process needs to be done precisely. If the issue is still persistent, kindly provide us with a photo/screenshot of the issue you're currently experiencing so that we may be able to assess this further. We'll wait for your update!

    Thanks,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi Chucka,

    Thanks for posting here at the Roku Community!

    We completely understand your point and we regret to hear about the inconvenience this may have caused you. 

    Please refer to RokuAnjelie's post and provide us with that information, but kindly disregard the "specific channel" part, as we recognize that this issue only occurs on The Roku Channel. However, we still need to confirm the version/build of The Roku Channel on your Roku TV by highlighting the channel on the Home screen and pressing the * button.

    Once we have those information, we will be able to assess this issue further and fix it immediately, as your satisfaction is essential to us.

    Thanks,
    Carly

RokuAnjelie's avatar
RokuAnjelie
Community Moderator
2 years ago

Hi Bbaines,

Thanks for keeping us updated!

We appreciate you providing the device information. Please be advised that we have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread.

In the meantime, your patience and understanding are much appreciated.

Thanks,

Anjelie

K6717's avatar
K6717
Newbie
2 years ago

I believe your systems are set up to fail at a certain time after purchase.  You do not provide a solution so people can repurchase a Roku device. It's all a money-making scheme on your part.  Instead of lying to customers be honest and say "Purcahase  another device".   You provide horrible service making customers more frustrated with your bogus trouble shooting instructions.

  • Juanm500's avatar
    Juanm500
    Channel Surfer
    2 years ago

    2 months and still not working!!!

    this is totally unacceptable,!shame on you Roku!!!!

  • Juanm500's avatar
    Juanm500
    Channel Surfer
    2 years ago

    Exactly this is a scam!

  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator
    2 years ago

    Hi K6717,

    Thank you for posting in the Roku Community!

    We appreciate you bringing to our attention that you are having trouble playing content on The Roku Channel. We understand your concern, and we want to assure you that our team is aware of the issue and still investigating it. We are working diligently to find a solution and will provide updates on this thread as soon as possible. 

    We appreciate your patience and understanding while we work to resolve the issue.

    Thanks,

    Anjelie

  • Bbaines's avatar
    Bbaines
    Reel Rookie
    2 years ago

    My issue has been resolved!  Not sure what happened or if anything changes on Rokus end, but wanted to let everyone know I am no longer having the issue.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Bbaines,

    Thank you for keeping us updated!

    It is our pleasure to hear that the matter has been resolved. We express our gratitude for your effort and understanding.

    Happy Streaming!

    Warm regards,

    Chel