Forum Discussion

TripleCJ0911's avatar
TripleCJ0911
Newbie
10 months ago

Roku Live TV not working other apps working

none onf the live tv channels are working.

I already did factory reset and my other apps are all working.

Tracker report

Model :G230X - Roku TV

SN : X01900G6RaeKC (S0TU4366REKC)

Software version: 13.1.4 build 8800-CH

GC version : 12.2.22

issue ID : KC-376-643

 

app playback

1 Reply

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Hi, TripleCJ0911 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for bringing this to our attention. This has been forwarded to our team for further investigation. In the meantime, we'd like to ask for further details regarding the issue. Can you please provide the information below:

    • Is this accessed through the Live TV Channel Guide app?
    • Have you tried restarting your router/modem? Also, what other troubleshooting steps have you taken so far in an attempt to resolve the issue?
    • What do you see on your screen? Also, what specific issue is the Roku Live TV showing? 

    The more details you can provide aside from the information we have requested will help your team further review this case and provide a resolution to address the issue. 

    We hope for your response in this matter.

    Best wishes,
    Kash