Forum Discussion

Bhugh94's avatar
Bhugh94
Newbie
4 years ago
Solved

Roku LE narrator won’t turn off

I have the roku LE and somehow the narrator came on. Don’t know how to turn it off, I don’t have audio guide listed on the accessibility tab. Someone please help!!

  • Press option * key four times. That's probably how it was turned on in the first place. So to disable that shortcut so it won't happen again do the following:

     

    Settings> accessibility> scroll down to shortcut> disable

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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert

    Press option * key four times. That's probably how it was turned on in the first place. So to disable that shortcut so it won't happen again do the following:

     

    Settings> accessibility> scroll down to shortcut> disable

    • 's avatar
      Anonymous

      I am having the same issue. Yesterday, I watched a rented movie on my Roku device from the Apple tv app. There was no voiceover at that time.

      This morning, there is now a narrator that began once the movie started I cannot turn off! I’ve tried the the 4 quick pushes of the options buttons, I have went into roku and the Apple tv app and set audio descriptions to “off”, but there is no change!!

      This is beyond annoying and I need help silcencing the Lesley Stahl-sounding narrator!

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator

        Hey @Boysquirrel

        Thanks for posting here in the Community!

        Does the issue only occur within Apple TV app or across other channels installed on your Roku device?

        If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System > System restart Restart.

        For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

        Let us know if there's any difference after.


        All the best,
        Kariza

    • IEB's avatar
      IEB
      Newbie

      Home

      Scroll down to Settings, OK button to Network

      Scroll down to Accessibility, OK button to Captions Mode

      Scroll down to Screen Reader, OK button to Select Off, then go back to Home