Forum Discussion

JenJar11's avatar
JenJar11
Newbie
6 months ago

Roku Keeps Re-starting After Several Troubleshooting Tips

I have tried a different power source, new power cord, restarting, and resetting - each time I open any app, the whole device restarts. 
Any other suggestions? 

app playback

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Great to see your first post here in the Roku Community, JenJar11!

    We completely understand that having these issues can be pretty frustrating and we want to help you get everything back up and running. 

    Could you try the device with a new High-speed HDMI cable on a different TV to see if we can isolate the issue even further?

    If the problem persists, let us know your device details so we can dig a bit deeper into it.

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
    • Short video or photo of the exact behavior of the app.

    Please get back to us soon. 

    Thanks,
    Emman