Roku keeps going to home screen while watching

Hi Roku Community users,

Thanks for the posts regarding the issue you are experiencing with your Roku device returning to the Home screen.

If you are experiencing this issue on a Roku Streaming Stick, Roku Express, or Roku Premiere device, we highly recommend making sure your Roku device is plugged into a wall outlet instead of through the TV USB port as sometimes the TV does not provide adequate power to the device.

If you are still experiencing an issue, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• are you watching specific content when this issue occurs? Live TV content or VOD (video on demand)?
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to hearing back from you.

Thanks,
Danny