Forum Discussion

Kstreeter06's avatar
Kstreeter06
Newbie
3 years ago
Solved

Roku keeps going back to home screen

This happens to me too, with multiple apps, at least I’ve noticed it with Max and Netflix so far. I’ve checked for updates for the apps as well as the tv. I have also deleted and reinstalled the apps...
app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for providing us with the requested details, normg452.

    Rest assured that this information has already been forwarded to the relevant team for further review. 

    If there's anything else we can be of assistance with, please don't hesitate to let us know.

    Best regards,
    Carly

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, Mstromberg62.

    We completely understand your input. Sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays. 

    No worries. Our team is currently in the process of determining the root cause and finding the best resolution possible. 

    Once again, we sincerely apologize for any trouble and inconvenience this may have caused. In the meantime, your patience and understanding are highly appreciated. 

    Best regards,
    Carly

DianeAult's avatar
DianeAult
Reel Rookie
2 years ago

I have left my Roku streaming stick+ unplugged and disconnected from any t.v. for the last 2 weeks. Plugged it into a different TV, and the same problem persist.  My other device has not had any issues, yet. However, I would like to watch shows somewhere other than my bedroom. So why is this device having all the issues?? Why are so many people having the same issues still? I hate the thought I had wasted $$. My old purple boxes, never gave me this many problems. 

Can we please have some ACTUAL answers and solutions??

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

DianeAult,

Thanks for the post,

We appreciate you reaching out to us. We're pleased to assist.

Factory reset your device

A factory reset clears the majority of data from your Roku device and restores it to a factory default configuration. Specifically, the process will:

  • Erase your personal preferences.
  • Unlink your device from your Roku account.
  • Reset all settings and return your device to a state ready for initial setup.

If you can control your Roku device, you can easily perform a factory reset from the Settings menu. If you cannot control your device or it is completely unresponsive, you can perform a factory reset using the physical Reset button on the device.

From the Settings menu

Perform the following steps with your Roku remote or the Roku mobile app:

  1. Press Home home button on Roku remote on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Advanced System settings
  5. Select Factory reset
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
  7. Follow the on-screen instructions

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar