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TomR9's avatar
TomR9
Newbie
3 years ago

Roku keeps dropping channels

Whether I'm trying to watch Amazon Prime, Netflix, etc. on my television, I get about 2 minutes in and Roku kicks me out and back to the main page.  How do I fix this?

2 Replies

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  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Greeting TomR9, 

    Thanks for reaching out to the Roku Community. 

    May we ask what Roku device you have? How are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

    Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Your Roku player will be up and running faster than it would be connected to a TV.

    Keep us posted. 


    Regards, 
    Nimfa

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      2 years ago

      Hi Community users,

      We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


      Best regards,
      Roku Community Team