Forum Discussion

570s's avatar
570s
Binge Watcher
2 years ago
Solved

Roku has to be unplugged from power each time I use it

It worked fine at first now I’m even having to unplug the TV along with the Roku now for it to work and sometimes I have to do it two or three times unplug it and plug it back in. The remote turns it off but won’t turn on now What is the problem 4K express 

app playback
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi 570s,

    Thanks for keeping us posted here in the Roku Community!
    We understand you're having a problem with powering your Roku device. We'll be glad to assist. Kindly check out this support article on what to do if your Roku streaming player will not power on and be sure to try the troubleshooting steps provided.

    Let us know how it goes, and we'll be glad to further assist you.

    Kind regards,

    Eunice

21 Replies

Replies have been turned off for this discussion
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, 570s 

    Warm greetings from the Roku Community.

    Thanks for letting us know about the issue you've encountered with your Roku device. May we know how are you powering your Roku device and your TV? Is it through a power strip or directly to a power outlet? Also, have you tried changing the batteries on your Roku remote to see if it's able to turn your Roku device on?

    Please keep us posted, and we'll assist you further.

    All the best,
    Kash

    • 570s's avatar
      570s
      Binge Watcher
      2 years ago

      Hey Takashi, thank you for the reply. I am powering both directly into the wall and have changed the batteries I can turn the TV off with the Roku remote but when returning to turn it back on it does not work. I have put the Roku back on home screen before shutting the TV off that didn’t work. Try going into the settings that didn’t work last night. I had to unplug it three times in a row obviously because the first time it didn’t turn on or the second each time waiting at least 30 seconds or longer mind you that I’m having to turn on tv manually not the remote from Roku each time 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        570s,

        Thanks for keeping us updated!

        We'll share this with our Support team for further assistance and also send you a PM for more information.

        Thanks,

        Rey

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi 570s,

    Thanks for getting back to us!

    We appreciate you for reporting back to us and we'd like to know if you have received the replacement and still experiencing the same issue.

    Please keep us posted!

    Thanks,

    Rey