Forum Discussion

XxsabathxX's avatar
XxsabathxX
Reel Rookie
8 months ago

Roku goes back to previous pages in app

I’m watching a movie on Tubi and in the middle of a commercial the app goes back to the movie menu and then again to the search where I was before as if I had clicked the back button. But the remote wasn’t touched. I tried to go back to the movie and it happens again. This had happened a couple of times when I was on Hulu and YouTube on different occasions but they were few and far between. Now it won’t stop

app feature
content

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    8 months ago

    Hi, XxsabathxX.

    Greetings from the Roku Community!

    We appreciate you for bringing this to our attention. Rest assured that we'd be more than willing to review the playback issues you've experienced on your Roku.

    Before we proceed, it would be appreciated if you could provide us with additional information such as follows:

    • When did you start experiencing this issue? Did your Roku device receive any software update prior to this happening?
    • Does this only happen when a commercial is being prompted? 
    • What are all the apps affected by this?

    In the meantime, we suggest the following steps to help you troubleshoot:

    • Reboot your Roku device: Settings > System > Power (skip if unavailable) > System restart.
    • Check for software updates: Settings > System > Software update > Check Now.

    We'll be looking forward to your update so we can provide you with a swift resolution.

    Best regards,
    Carly