Thanks for keeping us posted, JenW!
We understand that it did not resolve the issue. Have you tried rebooting your Roku device? If not, we recommend doing so to see if it fixes the issue.
To perform a reboot process on your Roku, you must try the steps below:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.
Please let us know if that works for you so we can assist you further if the issue persists.
All the best,
Emman