Forum Discussion

JenW's avatar
JenW
Reel Rookie
8 months ago

Roku Glitchy on New Samsung TV

My Roku operated just fine on my old TV but since switching to a Samsung 4K S90C Series TV, the streaming is glitchy off and on.  When I switch to streaming the same thing directly on the TV, it plays smoothly.  Any troubleshooting ideas?

6 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Is it a stick that plugs directly into the TV without the need for an HDMI cable and/or a device that you're using the TV's USB port to power?

    • JenW's avatar
      JenW
      Reel Rookie

      The Roku is connected directly to the TV via an HDMI cable.  I tried replacing the cable to see if a bad cable was the problem, but that did not make a difference.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Thanks for keeping us posted, JenW!

        We understand that it did not resolve the issue. Have you tried rebooting your Roku device? If not, we recommend doing so to see if it fixes the issue. 

        To perform a reboot process on your Roku, you must try the steps below:

        1. Press Home on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart

        In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

        Please let us know if that works for you so we can assist you further if the issue persists. 

        All the best,
        Emman