Roku frozen on home page
My roku is frozen on the home page. Will not move to select a channel. Also it keeps shutting off
Forum Discussion
Thanks the note.
It's hard to determine if the issue that you are currently having is with your device or with your remote.
Have you tried connecting to your device through the Roku mobile app to see if you can control your device? If you can control the device with the mobile app, then the issue is with the remote.
For more information about the Roku mobile app and troubleshooting your remote, visit our Support pages here:
How do I install the Roku® mobile app?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
Please keep us posted and we will continue to assist you from there.
Thanks,
Danny
one of my 4 Roku devices (4k+) is frozen on the Roku Home Screen tried everything I’ve read no luck in in freezing
very disappointed that Roku does not have tech support
Mjbeauc, what's the model number written on the device somewhere?
What do you mean by "frozen on the Roku Home Screen"? The remote isn't working? Have you restarted the Roku by disconnecting the power for a few seconds and plugging it back in? Are you using the supplied power adapter and not the TV's USB port (if appropriate)?
Have unplugged - reset - unplugged all connections and power to tv Multiple times
when it’s come on it’s stuck on the opening roku page with the roku image constantly fading in and out with the roku sound - remote will turn the tv on and off and adjust the volume but no other functions - have changes the batteries
Thank you
Didn't even think about the mobile app when setting up.
