Roku freezes every few minutes
Roku keeps freezing regardless of channel. Have reset, turned off, unplugged and nothing fixes it. And I cannot find a way to contact Roku
Forum Discussion
DBDukes it’s 3920x Roku Premiere and it just started doing it last week after working fine for months.
Tv is a Samsung 40in 4k tv.
thank you
The Roku Premiere was discontinued right at a year ago. That means we're likely up against warranty expiration, if it hasn't expired already. Unless of course you bought it from a retailer that had them in stock past the discontinue date. Your stating of "a few months" leans towards that. Find your receipt, just in case.
If it's still in warranty, it may be best to try to get a replacement. It's place in the lineup was taken by the Express 4K+, which is a better device, so you may come out ahead. Or they may replace with a refurbished Premiere, rather than attempt repair. Again, this is if it's still under warranty.
However, it's best to first work with RokuDanny-R , RokuKariza-D , or RokuMary-F about getting it working ahead of that. They're tagged and one will reach out to you. Work with them about getting it running, or replacement if it's less than a year old.
I have the same problem, and it's driving me crazy. It will sometimes just go black every four or five minutes, for about 10 seconds, then when the picture comes back, it's very low resolution for a minute or two, before it gets back to normal... This doesn't seem to be happening on every channel, so far it's 380 & 775 that are doing it all the time. I have a TCL Roku TV and remote with voice ability, which only works about half the time. And sometimes the remote becomes completely unresponsive, I'll scroll through hundreds of channels, find one I want, then when I click the OK button, it just bounces back to the previous channel!
“380 & 775”? Those sound like cable tv channels, not Roku stuff…
Seriously? Your ROKU Live TV doesn't have hundreds of channels? No, these are not cable tv channels, as I don't even have cable, their Roku's channels. You don't see all their ads about this or that station, on channel xxx?
