Forum Discussion

Lox's avatar
Lox
Reel Rookie
5 years ago

Roku Express solid white light and no signal

No response from Roku? They’ve planned for these devices to die? mine has worked for two years. Suddenly I have solid light but “no signal”.  Did the reset. Nothing. 
app playback
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Lox

Thanks for the update.

Please reply here with the serial number/device ID of the affected Roku device. It can be found underneath the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Nyyalatham777's avatar
Nyyalatham777
Newbie
3 years ago

having the same issue my Roku ID IS. K43051107152

 

if you could help and get back to me my email is [personal information removed] thank you 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Nyyalatham777,

    Thanks for your first post in the Roku Community!

    We would be happy to look further into this issue but will need more details. Can you please provide us with the following information:

    1. What Roku model device are you using?
    2. Are you being prompted with an error message?
    3. Is there a light showing on your device?
    4. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
    5. Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

    Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

    With more detailed information, we will be able to assist you further.
     


    Best regards,
    Mary

    • Khadija96Roo's avatar
      Khadija96Roo
      Newbie
      3 years ago

      Hi,

      The Roku box I am using is the small white box with control no there is no message its just a blank TV screen it comes up with the hdmi you are on but that is all it it is plugged in to a hdmi port in the back of the TV and has a plug as well I have tried a different hdmi port I only have one TV so unable to try it on another 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Hi Khadija96Roo,

        A warm welcome to the Roku Community!

        Thanks for letting us know about the experience you had with your Roku streaming device, and we sincerely apologize for the trouble it caused. To better understand, could you please send us an image when the issue occurs? Also, when did you first notice this issue?

        With more detailed information, we'll be able to assist further.

        All the best,
        Kash