Forum Discussion

Penfold1's avatar
Penfold1
Channel Surfer
2 years ago
Solved

Roku Express Sky Store Thumbnails

I have a Roku Express box.  Yesterday its stopped displaying thumbnails for any content.  Ive rebooted the box, soft reset the box, still the same.  All other apps OK.

Also content from the store plays fine through the box.

Anyone any ideas or should I just uninstall the app and reinstall.  I cannot see how to do an cache clear for individual apps.

app feature
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi Penfold1,

    Welcome to the Roku Community!

    Thanks for flagging us about this. Yes, we would recommend to follow up your troubleshooting by the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    For additional troubleshooting, you can check our support page here: How to resolve a channel playback issue.

    If the issue persists, we would recommend reaching out to the channel team directly for further assistance. Most of the channels on Roku are managed directly by the channel provider themselves. Roku only holds the channel on the platform.

    We hope this helps!

    Thanks,
    Rey

4 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Penfold1,

    Welcome to the Roku Community!

    Thanks for flagging us about this. Yes, we would recommend to follow up your troubleshooting by the steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
    • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
    • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    For additional troubleshooting, you can check our support page here: How to resolve a channel playback issue.

    If the issue persists, we would recommend reaching out to the channel team directly for further assistance. Most of the channels on Roku are managed directly by the channel provider themselves. Roku only holds the channel on the platform.

    We hope this helps!

    Thanks,
    Rey

    • Penfold1's avatar
      Penfold1
      Channel Surfer
      2 years ago

      Didn't work. Still no tiles or thumbnails.

       

      • sda2489's avatar
        sda2489
        Newbie
        12 months ago

        Mine is exactly the same.

        Tired removing it and reinstalling the channel numerous times to no avail.

        Clearly some glitch with it.

        Very annoying.