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Ricketts77's avatar
Ricketts77
Reel Rookie
8 months ago

Roku express keeps rebooting!!

Hey there,   It happened in middle of watching a show and now immediately at startup and won’t ever get past the Roku startup screen, just keeps cycling through it over and over.  Sadly no ...
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Ricketts77's avatar
Ricketts77
Reel Rookie
8 months ago

It’s been powered by TV’s USB since purchase. But when it started malfunctioning the other day I plugged it into the 110v power source just to rule that out and issue still existed. 

Issue started on 10/27/24 was when I noticed it. 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Thanks for the additional information, Ricketts77!

We truly value your effort in providing these extra details. However, to investigate this matter more thoroughly, could you share the Serial Number of your device so we can examine the specific device that's experiencing an issue? If you're unable to reach the Settings Menu, you can find it on the back of the Roku device.

Thanks in advance for the details that you may provide. 

Regards,
Emman

  • Ricketts77's avatar
    Ricketts77
    Reel Rookie
    8 months ago

    Hey, 

    The SN on device is K43061387521

    Thanks,

    Steve 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Thanks for keeping us in the loop, Ricketts77!

      Thank you for taking the time to provide these important details. Your input is invaluable, and we will be passing this information along to the appropriate team, who will integrate it into their ongoing investigation. We truly appreciate your patience and understanding as we diligently work towards a resolution to this issue.

      Please let us know if you need further assistance. 

      All the best,
      Emman