Forum Discussion

Slav's avatar
Slav
Reel Rookie
9 months ago

Roku express 4k overheating/low power

I bought the device a couple of days ago. It is dangling freely in air, far from other electronics and not in an enclosed space. It is also connected directly to the wall power socket using roku supplied USB cable and adaptor. Every couple of hours it shows a message on the screen of low power AND simultaneously turning the indicator light constant red (overheating). Disconnecting from power solves the problem for a couple of hours but then it returns. Any suggestions on how to fix this?

 

 

Thanks,

Slavek

app playback

2 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    9 months ago

    Slav 

    If you are using the "Roku supplied power adapter" and getting this message, I would try another power adapter. (any 5volt, 1amp cell phone charging adapter should work).

    If the issue persists, then likely a faulty Roku device.

    If under a year, should qualify for warranty replacement. https://support.roku.com/article/208757058

    Edited to add ... Just caught the device is a couple of days old.  Just return it for a refund (30 days for cash refund) if the culprit is not the power adapter.

    • Slav's avatar
      Slav
      Reel Rookie
      9 months ago

      AvsGunnar 

       

       

      Many thanks. For now, after umpteen unplugging and replugging the power cable from the roku device, 2 hour testing did not reproduce the problem, which may suggest problematic micro usb connector, perhaps?

      Will test over longer usage and if the problem returns, will definitely try another power adapter.

       

      Thanks again,

      Slav