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JR313's avatar
JR313
Reel Rookie
2 years ago

roku express 4k no power at all

i plugged my roku express 4k hdmi to tv then wall outlet. i get nothing no power. other devices cant find it or no internet connection. can i get some help please

3 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, JR313

    Welcome to the Roku Community.

    Let's get you up and running with your Roku device, and we will need further information for us to further assist you. Have you secured the HDMI cord and other cables for the power outlet firmly? Also, are you seeing any Roku displays, error messages, or prompts? 

    Please keep us posted.

    All the best,
    Kash

    • JR313's avatar
      JR313
      Reel Rookie

      i get no device found when i search to connect to wifi. now i dont get any light indicating that it has power but i still get the same message no device found. yes i have secured the hdmi cable & power source. i have a roku tv now so i wanted to use this device as a secondary for another room