Forum Discussion

shepskie's avatar
shepskie
Reel Rookie
2 years ago

Roku Express 4K (model 3942X) cannot find Xfinity app

Just got a brand new Roku Express 4k (model 3942X) and I cannot find the Xfinity stream app.  I checked on the Xfinity site and they say they support the Express 4k (model 3941X) but no mention of the (3942X) model.  Can this model actually be too new or is the Xfinity site just not updated?  I'm an Xfinity customer on my Xfinity home network.  It works fine on my 5 other Roku Ultra boxes, but not this new express model.

Anyone else experience this or am I missing something very basic here?  Thanks.

3 Replies

Replies have been turned off for this discussion
  • shepskie's avatar
    shepskie
    Reel Rookie
    2 years ago

    Just a slight update ... its an Express 4k+.  I forgot the + on original post.

    • Strega2's avatar
      Strega2
      Roku Guru
      2 years ago

      Interesting.  I don’t see that model number on the roku.com products page, at the Roku Wikipedia page, or Roku’s hardware specs page. So, if you’re sure that’s the right number, then it does seem very new.

      • shepskie's avatar
        shepskie
        Reel Rookie
        2 years ago

        It's absolutely the right model. Listed on the back of the device and under settings on the device itself. 

        Roku Express 4K+ model 3942X2