I have seen this post and it says it is fixed in 11.5 but I am having the same issue with 11.5
It was working fine for a while and now it freezes on several streaming apps in a matter of seconds but the audio and sub titles still work. But the video doesn't.
Hello ohallord
Thanks for the post.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Let us know if there's any difference after.
All the best,
Kariza
I power it via the provided USB power brick. I never trust the USB ports on the back of the tv's for the reason you speak of.
I have recycled the power several times via the app, and via pulling the cord, if that helps nothing helps.
Hi ohallord,
Thanks for the quick response.
We would like to know how to identify and resolve any playback issues. Have you tried to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting?
Instructions to manually update your software:
For more information about how to check for a manual update, visit our Support page here: How to update the software on your Roku TV or Roku streaming player | Official Roku Support
Performing a manual update should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.
Best regards,
Mary
