We hear you, mandy11.
Thank you for the added information.
Rest assured that this concern has already been forwarded to the relevant team. We humbly ask for a little bit more of your patience as we work on this.
Sincerely,
Carly
As of a few days ago, our Roku Express (S/N X00400PCMA2K) started booting us out of Hulu, Netflix, the Roku Channel, YouTube, PBS, and tubi. This seems to have happened about the time the "Live TV" channel appeared. Yesterday, I forced an update (Software version: 12.5.0 build 4178-AE) and that didn't make any difference in the rebooting problem.
hi, I'm experiencing the same issue of the apps booting me back to the Home Screen.
I've been having issues with my Express device; it's almost a year old and the original problem was that the "Live TV" channel listings would frequently display "No Information Available" at random times so I know it's not an update situation. I found that a solution was to do the Restart function every time and the channel info would be restored. However, the other day, I lost connectivity completely and despite unplugging, restarting and then having to call my internet provider for a system refresh, I ended up having to reboot the device. All was well for a couple hours and then I was in the next room and realized there was silence; came back to see the Home screen. I opened another app and a few minutes later, was back on the Home screen. I'm finding that I have to do Restart several times a day because of THIS now, and it's getting ridiculous. I tried reaching out for exchange instructions and a rep called back while I was in the restroom and I tried to call THEM back several times but it's been almost a month now and the device is still malfunctioning.
I'm very disappointed in that I ~was~ really enjoying the Roku experience and was contemplating buying a Roku TV (even though I have a perfectly good TV now) but the policy of being unable to return or exchange the streaming device without permission from Roku is making me think twice about spending hundreds of dollars on a product I can't independently deal with.
Thank you for taking the time to read my comment!
Done everything in this thread and nothing has worked. Getting very frustrated.
Model 3930x
Serial x0040063fs5n (s0083073fs5n)
Software 12.5.0 build 4178-ae
Gc version 10.4.37
Issue id 5n-493-692
Help
So I had an older Roku box, hooked it back up and no booting me out. The latest software update has a bug. Any way to revert the box to a previous build?
