Forum Discussion

Posselt's avatar
Posselt
Reel Rookie
2 years ago

Roku Express+ 4k - HDR10+ problem

I've been trying to solve this problem for months but still found no solution whatsoever. My Roku Express+ 4K has a problem, most probably related to HDR10+. Every time I try to watch any HDR10+ supported content (which are mostly dolby vision content too) on platforms like Apple TV+ or Amazon Prime I get content with washed-out colors, and when I got back to home all colors are blown out and super saturated. The blown out colors persist until I restart the system, and it happens when I try to use any of the HDMI ports.

This only happens when I try to watch HDR10+ content, not HDR content. And when I select "4K HDR" only on Roku's settings instead of "automatic (4K HDR10+)", even then the content that supports HDR10+ gets washed out and menu colors get blown out. The only way to watch content consistently is to disable HDR completely. Does anyone have a solution to this?

6 Replies

Replies have been turned off for this discussion
  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Posselt,

    We are grateful that you communicated with us in the Roku community!

    To better understand and assist you, can you please let us know if this was accessible before the problem started? If you are still able to replicate, kindly send us the information listed below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Can you provide a video or screenshot of the issue you're experiencing?

    We'll be looking forward to hearing back from you.

    Thanks,

    Rey