Forum Discussion

textexin's avatar
textexin
Visitor
6 years ago
Solved

roku exits youtube, amazon every 30 mins

I have a roku express+ and a roku 2. Recently both have started dropping youtube videos or amazon videos at 30 minute intervals. They just exit to the home screen. I think after exactly 30 minutes. ...
App playback
  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Thanks again for sharing your reports. 

    Our team has resolved this issue. Please restart your device by either visiting Settings>System>System restart or by disconnecting the power for a moment. This should clear things up and help get you back to streaming. 

     

    Cheers,

    Tanner

Michael_Pyron's avatar
Michael_Pyron
Binge Watcher
6 years ago

Hi, The Roku is still going to home after 30 mins. I have tried removing Philo app, restarting, and adding app back, and it doesn work. It has also came back to the button that you use to  launch the app you just installed. Thanks, Michael

[post merged with already existing thread]

Pjbruce's avatar
Pjbruce
Channel Surfer
6 years ago

I'm having the exact same issue.  It just started yesterday also and I haven't changed or added anything.

  • Michael_Pyron's avatar
    Michael_Pyron
    Binge Watcher
    6 years ago

    Hi PJ, This is crazy. I am totally blind, and my Wife has to help me sometimes to let me know when it is back to home screen. I watch Philo, and when you are watching something live, you can pick back up, but if it exits twice, the feature starts over..So agrivating..! This needs to be fixed!. As we can see..It isn't..lol! Come on Roku..Get it together..LOL!! Tired of sucking limuns..!

    • Pjbruce's avatar
      Pjbruce
      Channel Surfer
      6 years ago

      I have had my player for a few years and have never had one problem until now.  This is just annoying and would be even more so for you.

      • Michael_Pyron's avatar
        Michael_Pyron
        Binge Watcher
        6 years ago

        Hi again PJ. man, seems like we are talking to our selves..Mine is still going to home screen. No matter what I watch. YouTube, or Philo.If you can, just let me know if You hear of a fix. Thanks again for the replies. God Bless, Michael