Yes, I'm having this same problem. Seems to have started about a month or so ago. I have to go into the Roku system menu to restart the system, then it's fine again. It happens so often though, it's irritating and a nuisance. Maybe 2 -3 times per week. I paid a lot of money for a good Roku. This should not be happening. I believe it's a software/firmware issue on Roku's end.
Lemonjello If you connect your Roku Streaming Stick directly to your TV or Soundbar, does audio work as expected?
babygap Thanks for the note here. A few more questions to help better understand what you are experiencing:
- The specific model of Roku device you are using (Settings>System>About) (e.g. Roku Streaming Stick 3800)
- The name of the streaming channel(s) that you are experiencing this issue in.
- The name of an example content title in that channel, to test with.
- What are the steps you take in order to produce the issue you are encountering?
- Your current device settings for Audio in Settings>Audio
- Press the * key during playback of content inside a channel. Look for 'Volume Mode' - Is this feature enabled? Does turning this feature off resolve the issue, or does it continue to occur?
- Are you using an A/V receiver with your home setup, or is your device simply connected to your TV?
- Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key and choosing 'Remove channel'. Then, go to Settings>System>System restart and restart your device. Once it loads up again, add the streaming channel back once more and try playing content again. Does the same issue continue to occur?
With more information, we can continue assisting from there.
Thanks,
Tanner
I think the problem occurs due to a Wifi signal issue. I've raised my Roku 3 feet and it works so far. The Roku has always reported the signal as "Good", whether 2GHz or 5GHz band.
If the signal to the Roku is weak, would you expect the sound to crackle and pause, but the video is fine?
