Forum Discussion

TheKaitlyn14's avatar
2 years ago

Roku device won't stay on

I tried that mine still doesn't work. I even tried my phone charger in the port. And my phone charges no flashing.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi TheKaitlyn14,

    A warm welcome here in the Roku Community!

    We will be more than happy to investigate further with this issue that you had. Can you please provide the following information below?

    • May we know what kind of Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
    • Could you elaborate more about the troubleshooting steps that you have taken so far?
    • When did the issue start?

    With detailed information, we will be able to assist you further.

    Thanks,                                                                                                                                              John