Forum Discussion

IDMT's avatar
IDMT
Newbie
4 years ago

Roku device won't stay on

just started today, My roku will not stay on -- I unplugged from the power source for the 10 second specified time, the unit tries to start up the wite lite stays on for about 10 seconds - then flash...
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RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

Chseattle

Thanks for the post.

For clarification, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

tkay64's avatar
tkay64
Newbie
3 years ago

Have this same peoblem & is plugged in to the wall. White light comes on then flashes & turns off.  my TV screen is Black & says no signal. I have unplugged TV & Roku for over a minute. 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello tkay64

    I hope you're doing well.

    Could you try using a different USB cable and/or USB power adaptor to see if that will make a difference? Let us know how it goes!


    All the best,
    Kariza

    • rock86's avatar
      rock86
      Reel Rookie
      3 years ago

      I am having the same issue (light comes on for 10 seconds, then flashes and shuts off).  I have tried a different cord, using different outlets, and restarting my router.  It is a model 3810X, SN: C138AA250944.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi rock86,

        Thanks for your first post in the Roku Community!

        We appreciate you letting us know about this issue with the Roku Streaming Stick that keeps turning off. We want to make sure that we can get this resolved as soon as possible. 

        How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

        If the behavior continues, review the suggestions for determining why the Roku device is not powering on What to do if your Roku streaming player will not power on | Official Roku Support

        Please keep us posted and we'll continue assisting you from there.


        Best regards,
        Mary

    • mkup's avatar
      mkup
      Reel Rookie
      3 years ago

      Same problem. Turns out the router just needed to be restarted. Problem solved.

      TV says NO SIGNAL. Light on Roku device is off. I turned off TV and Roku device. After turning back on, light flashed but wouldn't stay on. Then I swapped out the Roku device from bedroom to the living room - same problem. Then I went to Target and bought another Roku device. Same problem. And to make matters worse, the bedroom Roku also wouldn't work. Then I powered off both TVs and powered off the router, waited 30 seconds, then powered the router back on. Once I saw internet connectivity on my PC, I powered the TV and Roku device back on.  Everything is working again. 🙂

       

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi mkup, 

        Thank you for sharing your experience with us. 

        We apologize for the inconvenience you have gone through. And we express our gratitude for your effort in resolving the issue. This will help other users to try to resolve the same problem. We're glad that the matter has been resolved. 

        Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


        Regards, 
        Nimfa