Got a response from AMC+
Don't know if my issue was 100% identical to what others posted in the thread, but they say my issue is resolved.
"We hope your issue has been resolved, but if it hasn’t, please respond to this email so that we can help.
You got a better email response than I did from AMC+. Unfortunately, AMC+ hasn't yet had an update since my prior post, so any fixes they implemented won't show until their app updates on Roku. The current update at this time (at least on my Roku) is version 1.2 build 49. You can see this by going to the channel on the home screen and selecting the star key. In the AMC+ app, after selecting the help menu under settings, it shows as 1.2.49. Wait until this version (or whatever current version you have on your Roku) changes before proceeding with filling out that survey, and hopefully, that future update fixes this issue as they said it would.
I think you're referencing the "AMC+ on The Roku Channel" app and not the AMC+ standalone app which is what is having the issue. Unless I'm wrong because I never paid for a standalone app through Roku since I always subscribe to the standalone channel directly through its website on my browser, I believe that regardless of how you pay for the standalone app, you can remove it from your Roku. It's only if you get the app through the Roku Channel, (which creates a shortcut so you don't have to look for it through the Roku Channel) you cannot remove it until you cancel your Roku subscription and wait until your subscription period ends. Am I wrong about this when it comes to standalone channel apps?
I've just added a movie to my saved list on the "AMC+ on The Roku Channel" app and I didn't have an issue with the Roku Channel. I don't currently have a subscription to AMC+ through Roku, but I still have the shortcut from when I did.
To everyone:
To find the AMC+ standalone app again after removing it since Roku makes this difficult -- since they want you to subscribe to any premium channel directly through "The Roku Channel," make sure to go to the "Streaming Store" and then go to "Search." Here you can directly search for it by typing in AMC and then select "AMC+" and not "AMC" or "AMC+ on The Roku Channel." I actually couldn't find any other way to add this standalone channel except to directly search for it. On my Roku, AMC+ isn't even in the "Popular Apps" category under the "search" section. It's like if you didn't know that you could add the standalone "AMC+" channel to Roku, it's not presented to let you know that it can be added. It appears to me that a newbie (or one who didn't know any better) would be directed to select "AMC+ on The Roku Channel," while thinking they are in the standalone app, and wondering why they can't watch movies or shows through this after having paid AMC+ directly, and once they select "Start Subscription," they find that they are being charged twice through Roku and through AMC+. Be very careful not to do this.
This makes me wonder just how many other premium standalone channels Roku is "hiding" unless someone knows to directly search for them. Roku should fix that since it should list all stand-alone channels as it once had when one goes to the streaming store instead of only listing their Roku Channel shortcuts. I shouldn't have to do a direct search to see if a channel I'm interested in subbing to is on my Roku device or not. Unfortunately, the issue I have with subbing to premium channels through "The Roku Channel" or any other "external" provider is that no other provider has the same amount of content that the AMC+ standalone app has.
If I'm paying the same for a channel, then I want to have the maximum content that I can get else the other "external" providers should charge less for having less content. I found this to be true with all "external" providers versus using the main channel providers with their stand-alone apps, so I always sub with the main channel through its website and then log into it with the stand-alone app on my Roku. (The only exception I have is that I subscribe to Hulu for its add-on channels since they include the live streaming channels for the same price, but Hulu still allows me to then sub to the standalone channels as well. AMC+ isn't included with Hulu.) Make sure Roku has the stand-alone app first because there could be contract disputes with that channel, in which case if that ever happens again (or if Roku potentially becomes a walled garden, in a potential dystopian future, by only supporting its own premium Roku channels and not the stand-alone channels), I'll switch to a different device that isn't having a contract dispute with a premium channel I want to watch.
It's always best to have different devices in the event of a channel glitch, a contract dispute, or a potential future walled garden (such as having another different Roku device and a non-Roku device), yet all devices are prone to glitches and problems so it's best to keep the other device you were using as a backup instead of throwing it away as then you can switch back to it when your current device has a channel glitch, contract dispute with that channel, or potentially throws up an anti-competitive walled garden which I will never support: I'm hopeful Roku would never even think of doing something like that.
There may be a justified reason why Roku is withholding/delaying the update as perhaps there are issues with the AMC+ channel app that could potentially cause worse problems as Roku probably needs to test the channel app before releasing it. So, I'd rather the update be delayed if it means that Roku is watching our backs and making sure everything functions as it should versus causing us to lose full functionality of not just the channel app but of it crashing our Rokus. Even with the current glitch, at least we can watch movies, shows, and live TV on AMC+. Just imagine if Roku rushed the update and nothing on AMC+ worked at all as it crashed back to the home screen.
I've seen a lot worse than this glitch: at least I’m able to usually type in three letters in the search to find what I want to watch -- even if that's a nuisance, and if that doesn't work I can use the Roku app on my smart device to type into the search on my TV.
It sure would be nice if someone from Roku could explain why they're withholding the update, but either it's probably because they are behind with so many apps that are updating which they need to look at before releasing them or they need to rigorously test this app since it has been glitchy for three or so months and some flag has been triggered. Anyhow, who knows how long it takes for Roku to release any channel update as this delay may be normal.
At least Roku may have implied that they approved the update versus implying that they didn't, which means it could have been an even longer delay. The update will happen, but when it does just don't have your hopes held too high because the update may not fix the glitch; it may even make it worse. At least AMC is working on it and ready to respond to work on this further if need be. We just need to be patient.
Well, now I'm starting to doubt myself, that perhaps I somehow missed the most recent AMC+ update if any such update had occurred since last Thursday, even though I've stared at the TV screen every time I manually update which has been at least twice a day, so my Roku would not have auto-updated. The problem is that I never recorded what the update was when writing that prior post last Thursday to know if that version could have changed during the week.
Today I've manually updated multiple times and didn't see AMC+ at all. I saw that Shudder recently updated since last Thursday but I never saw AMC+. I just don't know how I would have missed it, but anything is possible since sometimes updates zoom by; I don't think this update would do that. At least, 02ebz06, you emailed them about version 1.2 build 49 still having the same issues in the event this was supposed to be the update to fix the app -- if this version number had indeed changed from whatever it was after it updated last Thursday. AMC did say from your email that this update could take up to a week and you posted that on Sunday, so perhaps we're looking at tomorrow as that would be a week from the last update, which I had posted about.
Anyhow, nothing has changed as we're still waiting for Roku to approve the AMC+ update that goes beyond version 1.2.49 to see if they fix this glitch. The worst-case scenario is that I did somehow miss the update, meaning the response email you received today was for yet a newer update from this current one that was supposed to be the one to fix it -- 1.2.49. This would mean we could be looking at another week before they issue an even newer update from 1.2.49. Let us hope that version 1.2.49 was the one that was updated last Thursday so that this is resolved this week when Roku approves the update that is supposed to surpass this version and we're not waiting for an even newer version if 1.2.49 was the newest one. I don't think that's the case since AMC+ hasn't appeared to change at all since last Thursday, so here's hoping we get the update that resolves this during this week instead of next week.
Since this issue hasn't been resolved in around four months, if anyone doesn't want to continue paying for this service, you can cancel it, which is what I did.
***Just note that once you unsubscribe, you must wait until the end of your billing cycle and the service completely cancels before you can add it back.
If you don't want to cancel, because you're happy with the service regardless of this issue, you can post an update on this thread when the issue has been fixed so whenever this is eventually resolved, whoever wants to re-add this service again can do that at that future date. That way you don't have to continue paying for a broken service unless there is content on there that you're unable to stop watching. If you want, you can let AMC+ know why you're canceling as that may get them to resolve this faster (preferably before the end of your billing cycle).
I am thinking of resubscribing if AMC+ fixes this issue before my service end date, but the real issue I'm having is that I'm paying for enough premium channels, various fees are rising soon, and this issue makes it easy for me to put AMC+ on the chopping block until I'm ready to subscribe again in the future.
Yes, I have the V1.2 build 49.
I told AMC+ that when I replied and told them the fix didn't fix.
I have the AMC+ app outside ROKU app.
I did get a response from the 2nd ticket I opened about not getting a response from the first:
"We apologize for the delay in response to your ticket. For immediate assistance on this issue, please contact us at 1 844-995-0749 (M-F 9am – 9pm est Sat & Sun 10am – 6pm est). For faster service, once connected to an agent, please reference your ticket ID 4688968.
Since they have acknowledged there is a problem, I'll wait a few days before calling.
Well, at least the number is there if anyone one wants to call AMC+.
AMC+ has already fixed the problem and sent the fix off the Roku. So they are now waiting for Roku to approve and implement the fix. So contact Roku, for all the good that will do, and not AMC+. They have done their part. Chuck
My guess is that they are just behind.
Companies don't seem to want to hire sufficient staff to meet the support need.
I do agree that they would have to test it before giving the OK.
Just a strange email I got from AMC+ asking me if all is good, when it hasn't been implemented yet.
Sure, that's the reason. Because they are so careful. Chuck
Latest response from AMC+ as of 21/04/2024
Team
Another useless update from AMC+
Seems to indicate the problem I have isn't resolved. Didn't even have the ticket # in the subject line like previous messages.
Had me fill out a useless questionnaire. Questions were centered on issues with a browser on a PC or phone.
So this is what they sent:
Guess their first fix wasn't a fix...
Another response from AMC+ 4/30/24
This is a joke.
Just got another email saying it has been resolved. ROKU & AMC+ firmware has not changed. Still broke.
That's where I'm at.
Going to cancel, and tell them why.
Hope I can get a refund as I paid for a year.
