Forum Discussion

OliviaRochelle's avatar
OliviaRochelle
Newbie
2 years ago
Solved

Roku device times out and jumps to home screen just started

Did this issue ever get resolved?   I’m having this problem now.  

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi OliviaRochelle,

    A warm welcome here in the Roku Community!

    Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all the channels installed in your Roku device? In addition, what troubleshooting steps have you taken so far to reproduce the issue?

    Also, have you tried restarting your device? By navigating to Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

    We look forward to hearing from you and looking closely into this issue.

    All the best,

    Chel

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi OliviaRochelle,

    A warm welcome here in the Roku Community!

    Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all the channels installed in your Roku device? In addition, what troubleshooting steps have you taken so far to reproduce the issue?

    Also, have you tried restarting your device? By navigating to Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

    We look forward to hearing from you and looking closely into this issue.

    All the best,

    Chel

  • plutoaddict's avatar
    plutoaddict
    Binge Watcher
    2 years ago

    Same problem here, just started this morning. I have a Roku Ultra 4660X. Open Pluto, Paramount, Amazon Prime or any other app and it will play for a few minutes then bounce out to the Roku home screen.

    Resetting and/or restarting the device does NOT solve the issue.

    No network problems, solid LAN (wired) connection.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi plutoaddict,

      Thanks for posting here in the Roku Community!

      We're glad to assist you with your streaming problem on your Roku device. We'd like to know more about it so we can further assist you. Kindly provide us with more details.

      • How are you powering your Roku device?
      • Are you getting any error messages or error codes when trying to play content?
      • Have you tried restarting your network?
      • Do you have cellular data, so we can try connecting your device to your hotspot?

      In the meantime, please ensure that you are powering your Roku device directly from a wall outlet so you can get enough power. You may also need to restart your Roku device, modem, and router by unplugging it from its power source and plugging it back in. Restarting can clear out any temporary glitches and resolve any temporary performance issues.

      Let us know if it works. We'll be waiting for your response.

      Kind regards,

      Eunice

      • McCrash's avatar
        McCrash
        Binge Watcher
        2 years ago

        Mine has started doing the same thing.

        Restarting everything does nothing. My Roku can play a 7 hour LoFi stream no problem, but Youtube, Adult Swim, Retro TV, ESPN+ all do this. Started this week on a 2 year old Ultra box.

         

        Edit: happened right as I hit enter to post that. 5 times in 20 minutes. WTF