Forum Discussion

Smh5473's avatar
Smh5473
Newbie
7 months ago

Roku device stops opening Roku device

I am very frustrated with Roku in general. There is no line to talk to a REAL person. It seems that you only get the run around from someone behind a computer screen when making one of these posts. Apparently I have to have microchip to open apps on my device. It’s disheartening to know after 3.5 years, my device just stops opening apps. I have deleted all of my apps besides the 4 I want to use and I am still having issues opening all apps but one. I also do not like being able to NOT talk to a real customer service. Also, I can not even make my own subject line. Stupid.

App availability

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    7 months ago

    Smh5473-

    What you describe may be a symptom of the Roku memory cache getting corrupted.  Clearing the memory cache should cure the problem.

    The easiest way to do this is to RESTART your Roku.  (For Roku TV users reading this: if you have "Fast TV start" enabled, turning the TV off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

    Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.