Forum Discussion

Madgee71's avatar
Madgee71
Newbie
2 years ago
Solved

Roku device freezes every time

I'm having issues with freezing too. At first it was periodically, but now it's ALL THE TIME!!!  I've done all the things everybody else has done to remedy the issue, but nothing works. I'm wondering about the quality that Roku is manufacturing. This is the SECOND tv that has issues!!! I've had my tv just a year and a few days... this is ridiculous  I paid for a warranty , I think I'd like to switch brands.

App playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi LH2176,

    Thanks for posting here in the Roku Community.

    We have read your concern, and we'd like to provide support with this. Could you please confirm to us what specific Roku device you are having an issue with? Also, when did you first notice this issue start to occur? Did you notice this occur while streaming a specific channel?

    In the meantime, we recommend performing a system restart to troubleshoot the issue. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. 

    After performing, kindly observe if you notice any improvements.

    Please let us know what you find out.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Madgee71,

    Greetings and welcome to the Roku Community.

    Thanks for bringing this to our attention, and we're sorry to hear about the trouble. May we know what specific Roku device are you having issues with? You can also provide the Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

    Additionally, may we know if this issue is happening while streaming a specific content or channel? Or does it happen randomly?

    Please keep us posted as we'd like to assist further.

    All the best,
    Kash

  • JohnCap523's avatar
    JohnCap523
    Roku Guru
    2 years ago

    I’ve got 6 Rokus and not one has frozen in 4 years. You likely have internet issues.

    • LH2176's avatar
      LH2176
      Reel Rookie
      2 years ago

      I doubt it's internet issues if all my other three work. Something with this Roku specifically on the Roku channel.

      I don't think I'm the only one having problems if there's more than 70 people reviewing the post looking for resolution.

      No one seems to be able to provide an answer.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi LH2176,

        Thanks for posting here in the Roku Community.

        We have read your concern, and we'd like to provide support with this. Could you please confirm to us what specific Roku device you are having an issue with? Also, when did you first notice this issue start to occur? Did you notice this occur while streaming a specific channel?

        In the meantime, we recommend performing a system restart to troubleshoot the issue. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. 

        After performing, kindly observe if you notice any improvements.

        Please let us know what you find out.

        All the best,
        Kash