Forum Discussion

ramin's avatar
ramin
Binge Watcher
5 years ago
Solved

Roku deleted channels without notice

I have 4 roku devices in my home. I have a magazine and I recommended Roku as the easiest way for people (especially old people) of my community to watch TV from back home. Many people bought roku be...
  • ramin's avatar
    ramin
    5 years ago

    Sara, lesson learned. don't buy stuff that are closed proprietary. buy open source softwares that operate on open source hardware. get an android box and install whatever you want on it, there are many apps that do the job. and Google doesn't delete your stuff.

C_I's avatar
C_I
Roku Guru
5 years ago
ramin wrote:

I have 4 roku devices in my home. I have a magazine and I recommended Roku as the easiest way for people (especially old people) of my community to watch TV from back home. Many people bought roku because of my recommendation.

Roku just deleted the 2 apps we all used to watch TV in my mother tongue from OUR devices without any notice.

I paid $$ for these devices. I OWN them. You wanna delete channels? Delete them from ur store so nobody can download them any further. or maybe review them before adding them to your store. what gives you permission to delete content from MY devices?? now I and many of my family and friends have brick devices and that are of no use to us.

I just googled this and found out this has been happening for years now. ROKU, when you sell your devices, it's not yours to control anymore. Who gives you the right to add and remove channels without people's permission on THEIR devices??

     First of all, the money you paid for the apps only gave you the right to download and stream content from those apps. You personally do not own them. Second, Roku reserves the right to remove channels with or without notice. 

 

ramin's avatar
ramin
Binge Watcher
5 years ago

C_I "First of all, the money you paid for the apps only gave you the right to download and stream content from those apps. You personally do not own them. Second, Roku reserves the right to remove channels with or without notice. "

I think you're pretty off. I never claimed to OWN the apps that I pay subscription for. but I OWN the device. the plastic, the board, the chips, and everything in between. and Roku is free to do whatever they want to do with how I get my apps into my device, UP UNTIL IT REACHES MY DEVICE. after that, they absolutely have no right to interfere of how I use MY device.

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    5 years ago
    ramin wrote:

     UP UNTIL IT REACHES MY DEVICE. after that, they absolutely have no right to interfere of how I use MY device.

    Nope, as previously stated, Roku has every right to remove channels from your device at any time. Please read the user terms, specifically this sentence: 

    "We reserve the right (at any time) to modify, suspend, or remove certain features, functionality, or content from the Roku device."

    https://docs.roku.com/published/deviceplayereula/en/us

    • ramin's avatar
      ramin
      Binge Watcher
      5 years ago

      so there's no court ruling in the state, and any other place other than Mexico. that proves my point that they don't want people tampering with a hardware they SOLD and were PAID money for. Exactly like what Apple does. They're basically owners of the device EVEN after charging you and they're just 'leasing' the device to you for full cost of manufacturing + sweet profits. Thank you

      I'm going to bed, but i'll be speaking about this continuously in twitter, reddit and other platforms.

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        5 years ago

        Yes, there is a court ruling. As I said, the one I specifically recall was in Mexico. They were prohibited for selling their devices in Mexico until they were able to show they would block/remove channels that were streaming media without legal permission. Plenty of stories on the web if you look for them.

        I already gave you a link to the US end user license agreement, and highlighted the sentence that gives them the legal right to remove a channel from your device. If you don't want to believe it, well that's all fine and dandy. Have a nice evening, I'm heading for bed.