Forum Discussion
Hi Kaboy57,
Thanks for following up!
Please be advised that Roku only transmits the channel and is not responsible for the ads and contents within an app. The respective channel solely chooses the contents and ads, and we have no control over the programming or operation of the channel. That said, we recommend contacting the channel's support team to report the issue and for further help.
All the best,
Chel
Hi Chel,
So you’re saying, Roku offered them repetitive commercials to play for some sort of price break? They are definitely not commercials promoting the individual channel but rather Roku channels. Perhaps Roku should rethink that if it causes viewers to leave.
As for contacting a channel’s support team, let’s take the Monty Don gardening channel for instance. Do we contact the BBC or Monty Don directly? Before the loud, intrusive and repetitive commercials, they had him giving tips on how to plant a tomato, and then a timer until it made it back to the program. The planting tips had the general loudness level of the program, so it was not intrusive. I’m not saying that other services don’t play loud commercials, I’m just saying that Roku could be better. Great companies don’t pass the buck or make excuses, they do something about the problem!
Thanks for your consideration.