Forum Discussion

Lazergreen09's avatar
Lazergreen09
Newbie
5 months ago
Solved

Roku connected to TV not accepting credentials that work

Trying to watch Univision Now, as usual, via my Roku device connected to my TV, but not letting me login, saying credentials are invalid, but they're clearly valid b/c I was able to log into Roku online to write this post. Also, noticed the UI changed. Everything looked different. Probably has to do with a recent update. I did already troubleshoot and attempt to update and I even changed my password. Still wouldn't let me login. I pay for Univision. 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    WorldStreamer Thanks for your post!

    I see that you're having trouble logging into your Univision app. As renojim mentioned, if you are directly subscribed to a stand-alone app, be sure to use the credentials associated with your subscription.

    Also, feel free to try these steps to help you sort out the issue!

      1. Update the channel
        Highlight the app > Press the star (*) button on your Roku remote > Check for update
      2. Restart your Roku device/TV

    If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

    Please keep us posted.

    Best,
    The Roku Community Team

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    5 months ago

    You should be using whatever credentials you'd use on the Univision site if you're subscribed directly with them, not your Roku credentials.

  • WorldStreamer's avatar
    WorldStreamer
    Newbie
    5 months ago

    Have you resolved this issue?
    I'm having the same issue started on 02/10/25. Still nothing.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      5 months ago

      WorldStreamer Thanks for your post!

      I see that you're having trouble logging into your Univision app. As renojim mentioned, if you are directly subscribed to a stand-alone app, be sure to use the credentials associated with your subscription.

      Also, feel free to try these steps to help you sort out the issue!

        1. Update the channel
          Highlight the app > Press the star (*) button on your Roku remote > Check for update
        2. Restart your Roku device/TV

      If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

      Please keep us posted.

      Best,
      The Roku Community Team