Forum Discussion

Rob240's avatar
Rob240
Channel Surfer
2 years ago

Roku channel won't play anything. The other channels are fine.

When I click on any of the Roku sitcoms the same screen appears again and again. I've tried resetting the device and factory reset with no luck.

8 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Rob240

    Thanks for posting, and welcome to the Roku Community.

    We're sorry to hear about the issue you've encountered with content on The Roku Channel not playing, and we'd like to sort this out. As a start, we would need the content titles that are not playing with specific information such as titles, episodes if there are any, etc. Also, when did you notice this issue occurred?

    In the meantime, we recommend restarting your router/modem and using an alternative network such as a mobile hotspot to see if you notice any improvements.

    We look forward to hearing back from you.

    All the best,
    Kash

    • Rob240's avatar
      Rob240
      Channel Surfer
      2 years ago

      Hi Kash,

      None of the free episodes on the Roku channel will play so there are too many to mention. I've tried disconnecting the router and modem but nothing has worked. I'm attaching the troubleshooting message.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Rob240,

        Thanks for the update and for sharing with us that details.

        Try connecting your device to any alternative network like a mobile hotspot and then try again to see if that makes a difference.

        If the problem continues please share the details below.

        • ISP
        • whatismyip.com

        Keep us posted!

        Thanks,

        Rey