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GAC1's avatar
GAC1
Channel Surfer
2 years ago

Roku channel won't play anything I ng

I launch Roku Channel. I choose a movie, ANY movie. Movie synopsis displays. I choose play. Movie synopsis refreshes and movie does not play. Synopsis page just refreshes when I choose play. This happens for EVERY movie on Roku. I have reset the router, removed/reinstalled channel, but it will not play anything. Other channels/apps work fine.

roku channel

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi GAC1,

    Welcome to the Roku Community!

    We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Steps to reproduce the issue you are seeing

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

    Thanks,

    John

    • GAC1's avatar
      GAC1
      Channel Surfer
      2 years ago

      Hello,

      • Device ID: 7KA723560000
      • 4630x-Roku premier+
      • SN: YR003J560000
      • SW: 12.0.0 BUILD 4184-29
      • FCC ID: TC2-R1013
      • IC: 5959A-R1015
    • GAC1's avatar
      GAC1
      Channel Surfer
      2 years ago

      This issue only occurs on the Roku channel.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi GAC1,

        Thanks for keeping us posted!

        We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. 

        We appreciate your patience and understanding in the meantime.

        All the best,

        John