Forum Discussion

CraigT54's avatar
CraigT54
Newbie
8 months ago

ROKU Channel won't load anymore. I live in the US

We can no longer load the ROKU channel on our TCL television. It has worked for years. Now when we go to the menu page of TCL we see ROKU and it has a flying saucer gif that exits the box. When we pr...
app playback
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Welcome, and thanks for posting here in the Roku Community, CraigT54!

We understand that the Roku Channel on your TCL TV is having trouble loading. We are here to help investigate this issue.

Could you please send a photo or video of the incident? It will give us more insight into the issue and help us better assist you. 

In the meantime, if you haven't tried this troubleshooting step, you can try the steps below to see if they make any difference.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please keep us posted. 

All the best,
Emman

  • Kimericnat's avatar
    Kimericnat
    Reel Rookie
    8 months ago

    We have the same issue

    you cannot remove the channel the options are

    move app

    move app to the top

    manage subscription 

    check for updates (it is up to date)

    close

    • Kimericnat's avatar
      Kimericnat
      Reel Rookie
      8 months ago

      System restart did fix thoug