Forum Discussion

Gwebb's avatar
Gwebb
Newbie
3 years ago

Roku Channel will not play

My Roku channel on my Roku TV and Roku Ulta will not play live TV since yesterday
RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

HI there Gwebb

Thanks for posting in the Roku Community!

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

-Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
-Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
-Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue 

Let us know how it goes!

 

Regards,
Karla

Vwes's avatar
Vwes
Newbie
3 years ago

I'm having the same issue with most live tv channels on roku not playing and none of the movies playing at all. I've tried everything you listed including removing roku channel then system reboot and reinstalled roku and it made no difference. My internet speed says excellent at 25 mbps and I have the latest available software. If it's a roku problem that's been going on for over 2 weeks then please advise when it might be fixed

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello Vwes

    Thanks for bringing this to our attention.

    Please provide us with the following information for further investigation:

    1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
    2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    4. Steps to reproduce the issue you are seeing

    With more information, we will be able to assist you further.


    All the best,
    Kariza