Roku Channel will not play videos - in Mexico

Hi Luismarrufo,

From the Roku Community, a warm welcome!

We'd love to assist you further with this issue that you had, and we would like to gather more details. Is this happening on all channels and contents, or is it isolated? (Specify) What troubleshooting steps have you taken so far?

In the meantime, you may try these troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, power and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

Please keep us posted on what you find out, and we look forward to hearing from you soon.

Thanks,
John