When I select the Roku channel to watch a show and hit play, the show doesn’t start but goes right back to where I started. Wanting me to hit play again. Roku channel NOT working! I’ve restarted the Roku device, I’ve uninstalled and installed the Roku channel app. Nothing!

Local network isn't going to be the problem. You have a number of people all over who are having the same issue reported time and time again.... 45.131.194.22Van Veen Beheer B.V.

I've tried all of the idea's that I've been given, still no live channels. Been 11 weeks since the Roku channel has worked. YOU NEED TO DO A MAJOR UPDATE TO THE APP! My cousin is having the same issues. It's about time that your tech support gets a new version and stop screwing around with stuff that doesn't work. I have 4 devices and all of them don't work. I'm guessing that you're having issues with people using VPN routers to spoof their Zip codes to get programming from outside their DMA. Screw that, trying to prevent it. It's not your job to police this, it's the FCC. Just make it work for all concerned. All in all, it's not a major crime if people try to go around the blocking of programming. That's between them and the greedy programmers who try to maximize every aspect of making max dollars. Your job is to get the programming online. Besides, the big steaming services like Peacock and Paramount will get their dollars from wherever. Nobody loses here, except those who are facing a blank screen trying to access your programming.

Having same issue here. No one should have to connect to an alternative wireless network to see if it still happens. Obviously with this many ppl reporting it, it's NOT an ISP issue - that's just a lazy way for Roku techs to not do their jobs!

They keep asking me for the same information over and over again. I refuse to keep playing this game. This issue is too widespread to be an isolated issue. I've seen people posting this issue for over a year now. A WHOLE YEAR! What kind of company does this to their customers? Of course, 2 of my 4 TV's are Roku TV's and I also have 2 streaming sticks. I'm tired of this game. Maybe they need to start rebating us all some money for not doing what they advertised. I've already noticed that TCL is now moving away from Roku after being on board for many years. I do have a newer Sony that's Amazon backed, with a Roku stick. All 4 of my units are all down, with a Dark screen and the guide works. No live TV. What more can we do? We wait and we boil. I'll tell you one thing, I'll not purchase any 3rd party programming through Roku ever again. They did this to themselves by their tardy behavior and ambivalence. Sickening.

Another week, another week with no Roku Channel fix. When are they going to reformat their channel so this issue goes away forever? What's the big deal? It's free programming, unless you integrate a pay service into the Roku channel. Roku has asked for information and I've submitted it numerous times. I'm not sure what they want, but it's not working here. I'm sure I'll get another automated response from this latest post, but you have to keep on them to fix the issue. So here I am for another week.

Roku channel will not play any shows

PrinceLH
Streaming Star
2 years ago
Seems to be happening to a number of people. It's been 2 months for me and they keep kicking out tickets as they investigate. All 4 of my units are having the same issue. Time that Roku fixes this issue for the growing number of subscribers.
- Krissybabe73
  Binge Watcher
  2 years ago
  Absolutely time they fix it, I've got the same issue!
- RokuJechealR
  Retired Moderator
  2 years ago
  Hi PrinceLH Krissybabe73,
  
  Thanks for reaching out here in the Roku Community!
  
  We are currently aware, and our engineering team has been investigating this issue closely. In the meantime, please help us with the required details regarding the issue you've encountered. Kindly provide the following information:
  
  Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  
  What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
  
  Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  
  A photo or video clip referring to the issue,
  
  Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
  
  All the best,
  
  Chel
  - kirinir
    Reel Rookie
    2 years ago
    Device model - 4660RW - Roku Ultra
    Serial Number - YJ00DA508567
    Device ID - CS488D508567
    Software OS - 12.5.5 Build 4174-46
    Channel - Roku channel only - version 9.3 build 10
    Tracker ID - 67-038-833
    
    Process to repeat/what happens
    Open roku channel
    go to show/movie/etc
    Select either resume or play
    Screen goes black (like it's about to start playing) for 1s (at most)
    Then you're right back onto the about show/movie with the same play options
    
    All other channels/apps work fine without issue - just content on the Roku Channel that this occurs
    I've tried removing the channel and adding it back, removing it for several days, etc. All with no success. This has occurred for probably 2-3 months now
tvmaster
Channel Surfer
2 years ago
Is everyone who's having this problem in Canada, and NOT hooked up to either a mobile phone tether, a VPN, something that doesn't say Rogers or Bell when the IP is communicating with the Roku servers? It seems odd so many people are having this problem and Roku doesn't seem to be doing anything...
- PrinceLH
  Streaming Star
  2 years ago
  It's just stupid. I have a cousin that's not on here and he too is having the same issue. Why it gives you the guide, preferences for you, channel banner and TV channel number but no live TV is beyond me. They keep asking for the same **bleep** information and still nothing gets done. How many months should this continue on? If it's an issue with people using VPN's or are offshore, it's not their business. It's between the FCC and the person downloading the programming. There is no live sports on the Roku Channel, so the sports leagues won't care. It's just incompetency at Roku. What are they paying for in regards to tech support?
- PrinceLH
  Streaming Star
  2 years ago
  I've tried 3 different ISP's and it's still the same. I also set up a mobile hotspot......same problem. I have a cousin on Explornet, he has the same issues. No VPN's, nothing. I also shut off my VPN's and nothing. Sad commentary for this company. Sure, they'll come on here and ask me to send them pick shots of my setup. I've done it numerous times and tried everything that they've asked. No more! Fix it now and stop shuffling it onto the people who you should be supporting.
  - PrinceLH
    Streaming Star
    2 years ago
    Another week, another week with no Roku Channel fix. When are they going to reformat their channel so this issue goes away forever? What's the big deal? It's free programming, unless you integrate a pay service into the Roku channel. Roku has asked for information and I've submitted it numerous times. I'm not sure what they want, but it's not working here. I'm sure I'll get another automated response from this latest post, but you have to keep on them to fix the issue. So here I am for another week.
RokuJohnB
Community Moderator
2 years ago
Hi Lgreenan,

Greetings from the Roku Community!
We understand you're having a problem with the Roku channel since it was not working. We're happy to help you further. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Does it work previously?

We'll wait for your response.

Thanks,

John

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