Forum Discussion

jackfarm's avatar
jackfarm
Channel Surfer
2 years ago
Solved

Roku Channel will not load

Will keep this short and concise.  The Roku Channel will NOT load. Have uninstalled, turned off, turned back on, reinstalled.  Have cleared the network connection cache.  Have unplugged roku box.  Pl...
  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    Davey61 Welcome to the Roku Community!

    Thank you for reaching out and sharing your concern with us! It sounds like you might have set up your old Roku account in a different region from where you're currently located. This can sometimes make certain channels unavailable.

    Let us know if there's anything else we can help you with.

    Best,
    The Roku Community Team

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi jackfarm,

Thanks for reaching out here in the Roku Community!

We appreciate you for flagging this playback issue here. If you're still seeing the issue, we would recommend accessing it with an alternative network, like a mobile hotspot, and then trying again to see if that helps.

Thanks,
Rey

mfillinger's avatar
mfillinger
Newbie
2 years ago

The Roku Channel will not load or play any content. Other channels work fine. Netflix works fine.

I have tried all the "fixes" restart, change network connections, update system, remove and add Roku Channel then restart again. Here is my information.

  • Roku device model: 2500X
  • serial number:18G34L023282
  • device ID:
  • software OS/version 9.1.0 BUILD 5009-03
  • IP address 192.168.1.2
  • does this issue occur on a specific channel? Roku Channel
  • version/build is the channel Version 2.5 Build 19
  • issue: once on the Roku Channel and selected any show, it will say "loading..." then play, but when play button or ok is pushed, it just goes back to "loading..." won't play
  • located - Wisconsin
  • ISP (internet service provider) SPECTRUM
  •  VPN NO